Have Questions?
We've Got Answers.
At MedMove of Georgia, we know that choosing the right non-emergency medical transportation can raise a few questions—and we’re here to make things simple. Whether you're a first-time rider, a caregiver, or a healthcare partner, our FAQ section covers the most common questions about our services, scheduling, safety, and more.
Explore the answers below to learn how we keep Georgia moving with care and reliability.
Don’t see your question?
Contact us — we’re happy to help!
1
What is non-emergency transportation, and how does it differ from emergency services?
Non-emergency transportation is for individuals who don't require immediate medical attention but need assistance getting to medical appointments, social outings, and other destinations. It's distinct from emergency services, which are designed for life-threatening situations and involve paramedics and ambulances.
2
Who can benefit from non-emergency transportation services?
Our services cater to a broad range of individuals, including seniors, people with disabilities, and anyone with mobility challenges who needs safe, reliable transportation for medical appointments, errands, or social activities.
3
How do I book a ride with MedMove of Georgia?
You can book a ride by calling our customer service team at (404) 692-4410 or by emailing our team at support@medmoveofgeorgia.com. Our staff will assist you in scheduling your ride and providing all necessary details.
4
What types of destinations do you transport individuals to in the Atlanta metropolitan area?
We provide transportation to various destinations, including medical facilities, hospitals, rehabilitation centers, grocery stores, shopping malls, social events, and more. If you have a specific destination in mind, feel free to inquire about our services.
5
Are your vehicles wheelchair-accessible?
Yes, we offer wheelchair-accessible vehicles to accommodate passengers with mobility aids. Please inform us of your specific requirements when booking, so we can ensure the appropriate vehicle is dispatched.
6
How far in advance should I book a ride?
We recommend booking your ride as early as possible, ideally as soon as you confirm an appointment that requires transportation. However, we understand that last-minute appointments may arise, and we will do our best to accommodate them, subject to availability.
7
How do you ensure passenger safety and comfort?
Our drivers are trained to prioritize passenger safety and comfort. Our drivers are required to take state-approved defensive driving courses, pass an annual background check, subject to drug screenings, and are CPR certified. Our vehicles are well-maintained, equipped with safety features, and subject to regular inspections.
8
What is the cost of non-emergency transportation services?
The cost varies depending on factors such as distance, time, and any special accommodations required. Please contact us for a personalized quote. We offer competitive rates designed to be accessible to a wide range of passengers.
9
What is your service area within the state of Georgia?
We serve a wide coverage area within the Atlanta metropolitan area and beyond. Please contact our customer service team to confirm if we operate in your specific area and to discuss your transportation needs.
10
Do you accept insurance for your services?
While we do not directly bill insurance companies, some insurance plans or other assistance programs may reimburse you for non-emergency transportation expenses. We can provide you with any necessary documentation for claims.